Shipping Policy

 

 

 

Shipping Terms

Our shipping team works Monday through Friday and is closed on public holidays. Your delivery timeline begins once you receive the shipping confirmation email. Once your order has been confirmed, we are unable to update your delivery address, shipping method, product selection, quantity, size or color. We partner with FedEx, USPS, EMS and DHL for delivery. Orders will be shipped out within 3–5 business days. Shipment delays may happen if items are out of stock or unexpected events occur. For certain destinations, local customs may charge import duties and taxes upon parcel arrival. All customs fees are borne by the buyer and will not be refunded even if you return the goods later. We can combine several of your orders into a single package to help minimize customs fees.

 

Potential Delay Triggers

 

1. Disruptions brought by extreme weather
2. Remote areas outside major cities
3. Unforeseen operational issues with shipping carriers
4. Products that are out of stock
5. Orders placed during holiday seasons
6. Credit card authorization failures

Only regular-priced non-promotional items qualify for refunds. Items bought at discounted promotional prices cannot be refunded. Estimated delivery times are just estimates and not legally guaranteed. Delays may arise from any of the reasons listed above.